top of page

terms & conditions

Terms of Service


The following contractual conditions ("GTC") apply to the legal relationship that is established through the purchase of jewelery via the homepage of TWENTYTEN Schmuckstücke GmbH 79100 Freiburg, Basler Straße 42 (hereinafter TWENTYTEN).


1.       General

(1) is a marketplace where TWENTYTEN Schmuckstücke GmbH offers its products for sale in its own name and on its own account.

(2)      The purchase contract(s) is/are concluded between TWENTYTEN as the seller and the buyer (hereinafter also the customer) of the items ordered by them.

(3)      The sale takes place via exclusively to consumers within the meaning of § 13 BGB.


2.       time of the conclusion of the contract

(1)      The presentation of the products on does not represent a legally binding offer, but a non-binding online catalogue.

(2)      TWENTYTEN reserves the right, at its sole discretion, to limit the items available for sale and to grant or refuse discounts and/or preferential conditions.

(3)      The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, the customer can also submit the offer to the seller by telephone or e-mail.

The confirmation of the receipt of the order follows immediately after the order has been sent and does not yet represent an acceptance of the contract by TWENTYTEN, but is subject to the availability of the ordered goods and the consideration of special circumstances.

The purchase contract only comes into being through an express declaration or the dispatch of the goods.

(4)      If the order is paid for by credit card, advance payment, PayPal or giropay / paydirekt, the purchase contract is concluded upon successful completion of the ordering process.


3.       Prices and terms of payment

(1)      Unless otherwise stated in the seller's product description, the prices quoted are total prices that include the respective statutory sales tax. Any additional delivery, insurance and shipping costs are specified separately in the respective product description

(2)      Despite best efforts, a small number of products in the catalog may be mispriced. TWENTYTEN checks the prices when the customer's order is processed and before the payment is debited. If a product is incorrectly priced and the correct price is higher than the price on the website, TWENTYTEN will contact the customer before shipping the goods to ask whether they want to buy the product at the correct price or cancel the order. If the correct price of a product is lower than the stated price, the lower amount will be charged and the product will be sent.

(3)      All purchases are to be paid in advance by credit card, direct debit, on account or in installments.

In the event of a returned direct debit for which the customer is responsible, TWENTYTEN will charge a flat-rate compensation fee of EUR 3.00 ("returned direct debit fee"). The customer can prove that no damage has occurred at all or that it is significantly lower than the flat rate.

TWENTYTEN reserves the right to only offer certain payment methods for delivery, for example to hedge the credit risk only those according to the respective credit rating.

(4)      There is no possibility of discount deduction.


4.       customs Service

To the exceptional extent that deliveries are made outside the EU, they may be subject to import duties and taxes, which are levied once the package reaches the designated destination.

Any additional charges for customs clearance are the responsibility of the customer; TWENTYTEN has no influence on these fees.

Customs regulations vary greatly from country to country, so the customer should contact their local customs office for more information. It should also be noted that when placing orders, TWENTYTEN is considered the importer and must comply with all laws and regulations of the country to which the product is being shipped.

Cross-border deliveries are also subject to opening and inspection by customs authorities.


5.       retention of title

The goods remain the property of TWENTYTEN until full payment has been made.


6.       right of withdrawal

(1)      The buyer has the right to withdraw from the contract with TWENTYTEN within 14 days without giving reasons.

(2)      The cancellation period is 14 days from the day on which the ordered goods are received by the customer or a third party named by him/her.

(3)      The right of revocation can be exercised via, in text form (§ 126b BGB) by e-mail ( or by post. The use of a form is not required for the revocation.

(4)      According to Section 312g, paragraph 2 of the German Civil Code, there is no right of withdrawal for contracts for the delivery of goods, for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


7.       Voluntary Return Policy

(1)      TWENTYTEN grants all customers a voluntary right of return of 30 days from receipt of the goods (period begins on the day after receipt of the goods).

(2)      Every customer is entitled to withdraw from the purchase contract even after the statutory cancellation period (§ 3) has expired, in which the goods have been returned completely and undamaged to TWENTYTEN Schmuckstücke GmbH; 79100 Freiburg, Basler Straße 42 is returned.

The deadline is met by sending the goods to TWENTYTEN in good time.

(3)      There is no voluntary right of return for goods that are made to customer specifications or are clearly tailored to personal needs.


8th.       Shipping

(1)      The goods are shipped - including the insurance of the goods - at the customer's expense - unless otherwise expressly agreed - to the delivery address specified by the customer, whereby TWENTYTEN selects the shipping company and gives it the customer's shipping data for the fulfillment of the contract in accordance with Art. 6 Para. 1 sentence 1 b) GDPR.

(2)      TWENTYTEN bears the risk of the goods being lost or damaged during shipping.

(3)      Deliveries are generally only possible within Germany.


9.       complaints

(1)      A complaint about goods that clearly show a defect must be made immediately, ie without culpable hesitation, usually within five (5) working days after receipt of the goods in text form (§ 126b BGB) by e-mail to ……@20y10. de or by post to TWENTYTEN Schmuckstücke GmbH, 79100 Freiburg, Basler Straße 42.

The postmark of receipt or the transmission log of the fax or e-mail is decisive for maintaining the complaint period.

(2)      If the complaint is justified and made in good time, TWENTYTEN will reimburse the customer for the purchase price and the shipping costs.


10      Electronic communication, data protection

(1)      Communication between TWENTYTEN and the respective customer can also take place in electronic form at the discretion of TWENTYTEN.

(2)      Unless specifically stated otherwise within these General Terms and Conditions, the processing of personal data of the customer takes place in accordance with Art. 6 Para. 1 S. 1 b) DS-GVO.

(3)      Further data protection provisions, including the rights of the customer(s) under the GDPR and the contact details of the organizer’s data protection officer, can be found in the data protection declaration available at


11.      Alternative Dispute Resolution

(1)      The EU offers an online platform to which the customer can turn in order to settle consumer disputes out of court. This platform can be reached at

(2)      TWENTYTEN is not obliged to participate in a dispute settlement procedure before a consumer arbitration board and does not take part in such a procedure (cf. § 36 VSBG).


12.      Choice of Law/Place of Performance/Jurisdiction

(1)      The legal provisions of the Federal Republic of Germany shall apply, unless mandatory law in the country of residence of the customer conflicts with this.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG - so-called UN Sales Convention) is excluded.

(2)      The sole place of fulfillment for delivery, service and payment is Freiburg im Breisgau.

(3)      The place of jurisdiction for all disputes arising from or in connection with these General Terms and Conditions and/or their validity or legal transactions based on these General Terms and Conditions is Freiburg im Breisgau, unless the customer is a consumer.


13.      Additions and Changes

(1)      In the event of a change in market conditions and/or the legal situation and/or the case law of the highest court, the TWENTYTEN is also entitled to supplement and/or change these GTC and/or the price list with a notice period of four (4) weeks in advance , provided this is reasonable for the customer.

The respective changes will be announced to the customer in writing or by e-mail.

(2)      The additions or changes are deemed to have been approved if the customer has not objected to the changes and/or additions in writing or by email within a period of four (4) weeks after receipt of the changes and/or additions, provided that TWENTYTEN has expressly referred to this fictional approval in the notice of change pointed out. Any objection by the customer should be addressed to TWENTYTEN Schmuckstücke GmbH, 79100 Freiburg, Basler Straße 42.


14      contact information

The website is operated by TWENTYTEN Schmuckstücke GmbH. The contact information for TWENTYTEN Schmuckstücke GmbH is as follows:

TWENTYTEN Schmuckstücke GmbH

79100 Freiburg, Basler Strasse 42

Tel: +49 (0) 761 7068311



15      No waiver

If you breach these Terms of Sale and we do nothing about it, we will still be entitled to exercise our rights on any other occasion where you breach these Terms of Sale.


13.      final clause

Should individual clauses of these General Terms and Conditions be invalid in whole or in part, this does not affect the effectiveness of the remaining clauses or the remaining parts of such clauses.

The parties must replace an ineffective provision with a provision that comes closest to the economic purpose of the ineffective provision. The same applies to a gap in these GTC.

bottom of page